User Care Policy

1. Introduction

At Caribee, we are committed to delivering an exceptional product, service and creating a welcoming, enjoyable experience for all our users. This Customer Care Policy outlines our commitment to excellence and ensures that the user experience on our application is positive, professional, and respectful.

​

2. Our Commitment - we pledge to:

• Provide prompt, courteous, and professional service to all users.

• Address user inquiries, concerns, and feedback in a timely and effective manner.

• Maintain a welcoming and inclusive environment for all users.

• Uphold the highest standards of integrity, transparency, and accountability in all our interactions.

• Continuously improve our services based on customer feedback and industry best practices.

​​

3. Customer Support Channels

Users can reach us through the following channels:

• Email: info@xamaycagroup.com

• Social Media: [insert social media handles here]

​

4. Response Time

We strive to respond to all inquiries within the following timeframes:

• Emails: Within 24-48 hours.

• Phone Calls: Immediate response during business hours; voicemail messages returned within 24 hours.

• Social Media Messages: Within 24 hours.

​

5. Handling Complaints

We take customer concerns seriously and follow a structured process for resolving complaints:

1. Acknowledgment: Complaints are acknowledged within 24 hours of receipt.

2. Investigation: A thorough review of the issue is conducted.

3. Resolution: A suitable resolution is proposed within 5 business days.

4. Follow-up: We check back with the customer to ensure satisfaction with the resolution.

​

6. Code of Conduct for Staff Our team is expected to:

• Treat all customers with respect and professionalism.

• Actively listen to customer concerns and respond appropriately.

• Maintain confidentiality and protect customer privacy.

• Avoid conflicts of interest and uphold ethical standards.

​

7. User Responsibilities

To help us serve you better, we ask customers to:

• Treat our staff and other members with courtesy and respect.

• Provide accurate information when making inquiries or reservations.

• Adhere to Caribee's rules and guidelines for a safe and enjoyable experience.

​

8. Feedback & Continuous Improvement

We encourage customers to share feedback on their experience with Caribee. We regularly review feedback to enhance our services and implement necessary improvements.

​

9. Policy Review & Updates

This policy is reviewed periodically to ensure it remains relevant and effective. Any updates will be communicated to our customers through official Caribee channels.

​

For further inquiries or assistance, please contact our customer care team at Info@Xamaycagroup.com.

​

Thank you for choosing Caribee!